IF YOUR CHALLENGE IS TO CREATE A CATEGORY LEADING ENTERPRISE AND BRAND, THEN...
Create the “WOW” Factor & Make it Rich and Authentic
"Oh Wow" Experience
- First design the experience your customers will want to have (even though they may not know it yet) and second, create the products/services to make it happen.
- Deliver the message and experience in a way that elicits an “Oh, wow!” and “Ah, ha!” response.
- Recognize that your customers are living beings, always changing…know them well, assume nothing and offer them only what is most relevant.
- Anticipate the larger cultural/society sea changes, know where they lead and design the future for your customers before they have to ask for it.
- The competition today is not between products or services but between business models — create a dynamic business model and strategy that allows you to stand out from the crowd.
- Create the territory that is uniquely yours, then name it and claim it with gusto.
- Discover the “true north” essence of your enterprise and brand and never lose sight of it.
- Deliver only messages and experiences that are authentic to who you are, no matter how tempting countervailing trends may be.